Hedah
Family, calendars, and photos
Help with household invitations, missing events, and photos that have not arrived.
Read Hedah helpGeneral help
Email support
Include the app name, device model, iOS version, and a short description.
service@ylemos-inc.comKindling
Imports and lessons
For a failed web or podcast import, include the public link and the error message. Do not email private audio or sensitive content.
Contact Kindling supportVisitrep
Apple Health and data
Visitrep never writes to Apple Health. If weight or steps are missing, share the relevant read types in Health, then tap Sync now in Visitrep → Settings → Apple Health. Medication import requires iOS 26; otherwise log doses manually.
Contact Visitrep supportRyndix Scan
Account, scans, and credits
Sign in with Apple keeps credits, purchases, and scan history attached to your account. If a scan fails, retry on a stable connection. Manage optional email updates or permanently delete the account from the in-app Account screen.
Contact Ryndix Scan supportGluise
Plans, meal analysis, and reminders
Include the screen or feature involved and what you expected. Do not email meal photos or sensitive health information unless necessary for your request.
Contact Gluise supportSubscriptions
Billing and renewal
Purchases, renewals, cancellations, and refunds are managed by Apple through your App Store account.
Apple billing supportPrivacy
Data requests
Contact us to ask about support records. Ryndix Scan account deletion is available inside the app. Visitrep stores your logs on device and has no account, advertising, analytics, or developer-operated backend.
Send a privacy requestHedah: family, calendars, and photos
A family invitation is not working
Check that each device is signed in to iCloud and connected to the internet. Family members should keep their own Apple Accounts and accept the household invitation. Do not share passwords or create a new household as a workaround.
Events are missing from the family screen
Check Hedah’s calendar permission in device Settings and the selected calendar sources inside Hedah. A source hidden from the family screen will not appear there; a source set to Busy will not show event details. Check iCloud Sync on both devices if changes are not arriving.
A photo has not arrived
Hedah shows photos you explicitly send, not your whole photo library. Check that both devices are online and using the intended household. Tell us whether the problem happens while selecting, sending, or displaying a photo. Do not send us private family photos.
Where is the weather?
The current 1.0 release does not include live weather. Refreshing the calendar will not load weather data.
Email opens your mail app; nothing is sent until you send the message. You can also write directly to service@ylemos-inc.com.
Before contacting us
- Update the app and iOS to the latest available versions.
- Check your connection if a cloud feature fails. Kindling text paste and local dictionary lookup continue to work offline; Visitrep and Gluise routine data stay on your iPhone.
- For subscription access, use Restore Purchases inside the app before emailing us.
- Enter a Visitrep dose only when the prescription label states milligrams (mg); Visitrep does not convert from mL or syringe units.
- Never send passwords or full payment-card details. Avoid private photos and health information; describe the problem without sensitive content whenever possible.